Payments Program Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

We are looking for an outstanding candidate for a Program Manager - Payments role within the Payments Operations team at Zenoti. The Payments Operations Team is focused on ensuring efficient, secure, and compliant payment processing, enabling new payment options and improving the existing payments experience for our customers. This team plays a crucial role in driving Zenoti's ability to connect with Payment Service Providers and Banks and offer a diverse range of Pay-in and Pay-out methods, including cards, bank transfers, and alternative payment methods such as wallets, etc. This data-driven program manager will develop a solid understanding of new payment capabilities and excitement for innovation and process improvement, along with stellar communication skills. 

As a Program Manager, Payments, you will interact with senior leadership and business partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics, and other program managers to create programs and procedures from scratch that deliver exponential value to our SaaS customers globally.

What will I be doing?

• Help define the payment product strategy, roadmap, and build a prioritization framework that captures relevant tradeoffs for the team while creating organizational alignment
• Understand the payment ecosystem and Zenoti's SaaS platform end-to-end, the APIs in our systems, and the dependencies, and use this knowledge to improve our payment systems
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Stay abreast of regulations, compliance, and client contractual requirements, ensuring the company's adherence to legal and regulatory frameworks for different markets and clients
• Drive initiatives focused on innovation, efficiency, controls, standard processes & cost saving opportunities

What skills do I need?

• 8 - 15 years of relevant experience in program management and/or payments business operations, preferably within a SaaS environment.
• 5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.), ideally integrated within SaaS platforms.
• Experience driving medium-to-large-sized technical projects with external financial partners and cross-functional internal stakeholders in a SaaS or technology company.
• Success driving results, identifying and solving issues, and sound decision-making.
• Proficiency in analyzing business needs and creating necessary documentation and system improvement requests to optimize functionality and productivity of SaaS-based payment solutions.
• Exceptional communication and interpersonal skills.
• Experience working with the product team and engineers to make tough technical tradeoffs, and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects.

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, and inclusion of family for most benefit awareness building sessions
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, and community give-back initiatives

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.