Technology Operations

Job Description

Vise is looking for a curious, driven, and tech-savvy Technology Operations Lead to join our growing team. This is a dynamic, cross-functional role that blends IT support, cybersecurity awareness, facilities coordination, and project planning — all with a forward-looking focus on artificial intelligence and emerging technology.

If you're someone who gets excited about new tools, loves solving problems, and wants to grow alongside a team that's embracing the future of work, we want to hear from you. This role is onsite in NYC, in our SoHo office. 

What you bring on day one:

• 2-4 years of experience in a relevant role such as IT Support Specialist, cybersecurity, SOC Analyst, Systems Administrator, or similar
• Foundational knowledge of networking, hardware, and operating systems
• Basic understanding of cybersecurity principles and best practices
• Strong communication skills and a collaborative, team-first attitude
• Experience with or strong interest in AI tools (e.g., ChatGPT, Copilot, automation platforms)
• Exposure to project coordination or ticketing systems (e.g., Jira, ServiceNow, Asana)
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud)

What you will own:

• IT & Technical Support

• Provide day-to-day technical support for hardware, software, and network infrastructure

• Maintain and troubleshoot workstations, peripherals, and office technology systems

• Manage user accounts, access controls, and software licensing

• Cybersecurity

• Assist in monitoring systems for potential security threats or vulnerabilities

• Support compliance efforts and help enforce security policies and best practices

• Participate in security awareness initiatives across the organization

• Facilities & Technology Infrastructure

• Support office builds, moves, or expansions from a technology perspective

• Manage hardware inventory and asset lifecycle

• Maintain hardware infrastructure in meeting rooms and office

• AI & Emerging Technology 

• Stay current on AI tools, automation platforms, and emerging tech trends