Clinical Care Coordinator
US$22 – US$25 / hr base salary
Posted 15 Jan 2026
Advertised as “Clinical Care Coordinator (MA)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$22 – US$25 / hr |
|---|
CertificationsCertified Medical Assistant
Location: Hybrid within 30min of Bolingbrook, IL
Job Type: Full-Time
Salary Range: $22-$25/hr.
Hours: 8:30am-5pm
This position is not eligible for visa sponsorship.
About Us
Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.
Care managers play a vital role in this mission. Phamily helps care managers identify which patients need attention, guide outreach, and reduce the busywork so they can focus on what matters most: supporting people. Every day, care teams help patients feel seen, cared for, and connected to their health, while being part of a company that values compassion and measurable impact.
Job/Role Description
Our team is growing! Jaan Health is seeking dynamic and motivated Medical Assistants (MA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.
Responsibilities and Activities
- Conduct high-volume patient outreach via phone, text, and digital platforms.
- Document patient interactions and care plan updates in EHRs including Epic and Cerner.
- Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
- Assist with patient education and navigation of care plans.
- Escalate clinical issues to LPNs/ RNs as appropriate.
- Assist with patient onboarding and enrollment processes.
- Partner with client operations teams to ensure seamless delivery of services.
- Identify process improvement that enhance patient and client satisfaction.
- Deliver training sessions on care protocols, systems, and operations to care management teams.