Specialty Pharmacy Technician

Job Title: Specialty Pharmacy Technician

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview

The Specialty Pharmacy Technician works alongside pharmacists to ensure medications are safe, effective, and accurately prepared for patients. This role involves locating, dispensing, packing, and labeling prescribed medications, which are then reviewed by a pharmacist prior to dispensing. In addition to direct pharmacy support, the technician may assist with administrative tasks such as processing insurance claims, maintaining inventory, filing paperwork, and delivering excellent customer service. This position requires reliability, strong attention to detail, excellent communication skills, and proficiency with computers in a fast-paced healthcare setting.

Key Responsibilities

• Receive and check the validity of prescriptions.

• Process prescriptions electronically, ensuring accuracy and completeness of information.

• Locate, select, and measure appropriate medications and dosages.

• Maintain prescription records and file physician orders accurately.

• Sort, stock, and monitor pharmacy inventory.

• Answer patient and healthcare provider inquiries, referring complex issues to the pharmacist.

• Research and resolve claims issues while providing timely, accurate customer service.

• Comply with safety and regulatory requirements, maintaining a clean and safe pharmacy environment.

• Resolve issues such as rejected insurance claims.

• Provide courteous and prompt customer service by phone.

• Triage and prioritize requests effectively.

• Check medication expiration dates regularly.

• Attend staff meetings as scheduled.

• Perform additional duties as assigned.

Qualifications

Education & Experience

• Required: High school diploma or equivalent.

• Required: 2–3 years of retail pharmacy experience and/or training, or equivalent combination of education and experience.

• Required: PTCB certification (or equivalent) and TN State Board of Pharmacy Registration.

Skills & Abilities

• Excellent organizational, follow-up, and problem-solving skills.

• Strong verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in computers, scanners, and pharmacy applications.

• Strong knowledge of medications, dosage measurement, pharmacy law, and medical terminology.

• Ability to perform basic math operations (addition, subtraction, multiplication, division).

• Strong attention to detail, reliability, and ability to work independently.

• Capacity to analyze situations, respond quickly, and work effectively in a team setting.

• Commitment to patient confidentiality, professionalism, and maintaining effective workplace relationships.

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.

• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.

• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

Take the next step in your career and become part of a team that is making a real difference. If you’re passionate about pharmacy care, patient support, and contributing to life-changing cancer treatment, apply now to join West Cancer Center as a Specialty Pharmacy Technician.