KAM Support Officer

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. 

The Countywide KAM Support Officer will report directly to the Countywide SCADA Technical Lead. The role will work closely with the NOMC Telemetry Services Lead and will be responsible for supporting central management of proprietary systems which provide remote visibility of Uisce Éireann operating environments. Countywide systems fulfil a number of different roles across different asset groupings and have been utilised across many different local authorities. The CW KAM Support will implement processes to manage and utilise these systems to ensure the required level of service is maintained to field operations teams, greater commercial understanding is delivered and transition of sites from proprietary system to UÉ Enterprise National Telemetry System is planned and managed in line with Strategic and Operational requirements. 

Main Duties and Responsibilities:

•  Ensure SLAs for System Integrator services are managed by the 3rd party providers in a consistent and effective manner.
• Development of processes to manage 3rd party providers workload on CW SCADA systems in an effective and efficient manner.
• Manage and prioritise CW SCADA work using ServiceNow & Maximo
• Undertake prioritisation of work of 3rd party providers based on multiple demands from the regional operations teams and defined business-critical parameters with key regional stakeholders to provide consistency and clarity in this approach. 
• Analyse the replacement of sites currently on CWs with new outstation to NTS
• Work with Telemetry Services team to co-ordinate demand on 3rd party Supply chain and input to the development and delivery of the Telemetry Integration and Implementation Strategy for AO
• Manage Interface with Cyber Security teams on the development of Cyber requirements on 3rd party systems and ensure that there is continuity in service on utilisation of systems 
• Ensure alignment with NTS Operationalisation and that all processes are aligned with this new enterprise system going forward
• Provide status updates and KPI’s for management and Balanced Scorecard reports on progress with activities in this area.
• Define, promote and enforce strong governance including applications and compliance standards.

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Knowledge, Skills and Experience:                                                                             

• Relevant third level qualification and or accreditation is desirable and or relevant experience (e.g. Engineering or Information Systems, Computer Science or a related field)
• Min 1 year experience relevant experience in a similar role in the water, utilities or similar industries would be an advantage but not essential 
• We work better together - proactive, with ability to work on own initiative and with others to ensure success in the performance of a team
• Proven effective time management skills with the ability to prioritise and remain focused
• Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others 
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
• We do the right thing - ability to set up ongoing processes and procedures to collect and review information
• Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
• We aim high - proactively identifying new areas of learning and using newly gained knowledge and skills on the job
• Striving for quality and ensuring consistent high standards of work
• Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook

The closing date for receipt of applications for this vacancy is 22/10/2026

Please note that applications submitted after this closing date will not be accepted.

*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.