HR Operations

The Head, HR Operations, will lead the day-to-day employee-related activities to ensure an efficient, engaged, and productive workforce and contribute to the organisation's success.

The role is responsible for overseeing the implementation of approved HR policies and processes related to employee requests, employee relations, and disciplinary matters, ensuring that all cases are handled promptly, consistently, transparently, and fairly for all stakeholders.

Key Duties and Responsibilities

HR Operations & Policy Management

• Ensure HR policies, procedures, and employee handbooks are readily accessible across the organisation and provide clarification to employees and managers as required. 

• Oversee the consistent implementation of HR operational policies and ensure alignment across all divisions and locations. 

• Provide guidance to HR Business Partners and HR representatives deployed across business units to ensure effective service delivery and compliance with company policies. 

Employee Relations & Industrial Relations

• Manage the employee relations framework, ensuring fair, consistent, and transparent handling of grievances, disputes, and disciplinary cases. 

• Oversee the disciplinary process and provide well-informed recommendations to management in line with company policy and labour regulations. 

• Build and maintain strong relationships with employees, unions, and other stakeholders to proactively address concerns and foster a positive work environment. 

• Stay abreast of labour laws, industrial relations trends, and regulatory changes, ensuring timely updates and compliance within the organisation. 

HR Information Systems & Data Management

• Ensure accurate and timely capture of employee data in the HR Information System (HRIS). 

• Collaborate with other HR functions to maintain data integrity, completeness, and consistency across HR systems. 

• Conduct periodic audits to identify and resolve discrepancies in employee records and HR data. 

Employee Lifecycle Management

• Oversee leave management processes, ensuring effective tracking and continuity of business operations during employee absences. 

• Manage the employee exit process, ensuring structured, compliant, and well-coordinated offboarding procedures. 

Employee Engagement & Communication

• Oversee internal employee communication initiatives, including town halls, surveys, newsletters, focus groups, and one-on-one engagement sessions. 

• Promote effective communication channels that support employee engagement and organisational alignment. 

Health & Employee Welfare Administration

• Coordinate employee health-related programs, including healthcare service providers, HMOs, and wellness initiatives. 

• Support health awareness and employee well-being programs across the organisation. 

Reporting, Planning & Budgeting

• Provide periodic reports on HR Operations performance, trends, and key metrics to the Head of Human Resources. 

• Prepare and manage the unit’s budget inputs and contribute to the overall HR departmental budget planning process. 

• Develop and implement annual HR Operations work plans aligned with organisational objectives. 

Leadership & Governance

• Coach, mentor, and conduct performance evaluations for direct reports to support continuous development and performance improvement. 

• Approve operational expenditures within delegated authority limits. 

• Perform any other duties as assigned by the Head of Human Resources. 

Compliance, Data Protection & QHSE

• Ensure compliance with Nigeria Data Protection Regulations (NDPR) and other applicable data protection laws and policies. 

• Conduct Data Protection Impact Assessments (DPIAs) where necessary to mitigate risks in HR data processing. 

• Ensure full adherence to Quality, Health, Safety, and Environment (QHSE) policies and integration of Integrated Management System (IMS) standards (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) into HR operations. 

• Promote awareness of hazards, risks, and environmental impacts in relation to HR operational activities and ensure compliance within assigned responsibilities.

Education and Work Experience

• Bachelor’s degree in human resources, social sciences, humanities, or a related discipline

• Professional HR Certification (e.g, CIPM, SHRM, HRCI) is required.

• Minimum of 10 years relevant HR experience, with at least 3 years in a managerial HR Operations or HR Generalist leadership role, preferably within the power, energy, or industrial sector.

Skills and Competencies

Technical Competencies

• Strong understanding of HR operations, policies, and employee lifecycle management. 

• Deep knowledge of employee and industrial relations practices. 

• Working knowledge of labour laws and regulatory compliance frameworks. 

• HR Information Systems (HRIS) and data management proficiency.

• Understanding of HR service delivery models and process optimisation. 

• Budgeting and HR operational planning.

Leadership & Behavioural Competencies

• Strategic and systems thinking. 

• Strong leadership and people management skills.

• Excellent communication and stakeholder engagement skills. 

• Strong negotiation and influencing abilities. 

• High level of integrity and ethical standards. 

• Strong problem-solving and conflict resolution skills. 

• Excellent organisational and planning abilities. 

• Business writing and presentation skills.

• Good administration and organisational skills.

• Strong leadership, relationship management and interpersonal skills.

• Very good communication and presentation skills.

• Advanced leadership and people management skills, including the ability to manage teams effectively.