IT & Data Support Specialist

About the Company

In the coming decades, demand for critical minerals such as copper, lithium, and cobalt will continue to grow. These minerals are needed to build electric infrastructure, vehicles, data centers, and electronics. However, the mining industry is making 10x fewer discoveries per dollar spent on exploration compared to 30 years ago because the easy-to-find, near surface deposits have largely been discovered.

KoBold was founded to be the first AI native mineral exploration, mine development, and technology development company. Our goal is to turn mineral exploration into a repeatable science to discover the minerals the world needs—by integrating artificial intelligence, human intelligence, and new technology. Our multidisciplinary teams of data scientists, engineers, and geologists work together to build data systems, design new sensors, and establish industry-leading workflows to develop and test subsurface predictions on our exploration projects.

Our first discovery, Mingomba, is a high-grade copper deposit in Zambia, found after spending materially less than industry average. We are developing Mingomba with the same technical rigor that we apply to exploration. The Mingomba team brings together mine and processing engineers, geologists, data scientists, software engineers, and community, health & safety, construction, and operations specialists. By combining industry knowledge and cutting edge technology, we are developing Mingomba into a world class project that has safer and more predictable outcomes for ourselves, partners, and communities. It is expected to create thousands of good jobs for generations.

KoBold runs exploration programs in eight countries, all with the potential for another discovery.

KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and strategic natural resources companies BHP and Mitsubishi.

About The Role:

This position combines front-line IT support with data digitization responsibilities, providing critical technical assistance to ensure smooth and reliable operations. As the first point of contact for users, you will diagnose and resolve hardware and software issues across multiple time zones, delivering support both remotely and on-site. Beyond troubleshooting and user training, you will contribute to system maintenance and operational reliability, while also digitizing unstructured data into accurate, well-organized records that enhance accessibility and efficiency across the organization.

This role is based out of our office in Lubumbashi and may require occasional travel to and from site locations. Please note that this is not a traditional 8:00 a.m. to 5:00 p.m. position—working hours are 4:00 p.m. to 6:00 a.m., requiring flexibility and commitment to supporting global operations.

Reporting to the IT Lead, the responsibilities of this position include:

Key Responsibilities

The primary responsibilities of the role include:

• Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.
• Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.
• Providing technical support across the company (in person or over the phone) and creating step-by-step training material for system users.
• Setting up accounts for new users and managing access permissions and passwords.
• Ensuring security and upgrades are applied to desktops and laptops and maintaining firewall and virus protection software.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Troubleshooting system and network issues, diagnosing and solving hardware or software faults.
• Ensure data accuracy, quality, and integrity during the digitization process.
• Organize, categorize, and maintain digitized data in centralized systems for easy retrieval and use.
• Collaborate with internal teams to streamline data workflows and improve accessibility of information.

Key Tasks and Duties

In addition to the key responsibilities listed, an IT and Data Support Specialist is also expected to perform the following tasks:

• Recording, tracking, and documenting the problem-solving process through to the final resolution.
• Assessing the functionality of systems and ensuring efficient deployment of systems and networks.
• Safeguarding the data storage systems and managing structured backup processes.
• Digitize and organize unstructured data, ensuring accuracy, consistency, and easy accessibility in company systems.
• Collaborate with internal teams to improve digital efficiency and support organizational goals.

Qualifications

Our ideal candidate will possess the following minimum qualifications:

• Degree in the field of Information Systems, Information Technology or Computer Science.
• At least three (3) years of experience in a similar role.
• Strong representational and interpersonal skills.
• Basic Knowledge in Programming; Python can be highly advantageous.
• Ability to prepare and deliver public presentations.
• Excellent written and verbal communication and presentation skills in English.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles. 

We are committed to equal employment opportunities for all people.

This position is a full-time contract role. 

Location: Lubumbashi, DRC. Hybrid

What to Expect

Joining KoBold means getting the opportunity for hands-on exposure to our exploration projects around the world. All employees are expected to travel to project sites, with a minimum of one week per year. Field-facing and technical roles spend significantly more time in the field.