Patient Support Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Location: Onsite — Overland Park, Kansas
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
(Work location and schedule subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion, we’re reimagining infusion and specialty care as something more human, more supportive, and more connected. We believe patients deserve clarity, consistency, and compassion throughout their care — especially as they manage ongoing therapies.

We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to every patient interaction.

Why This Role Matters

The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption.

In this role, you’ll contribute to work that:

• Helps patients feel supported, informed, and confident in their ongoing care
• Builds trust with providers, caregivers, and pharmacy partners through accuracy and professionalism
• Supports clinicians and pharmacists by ensuring refill readiness and regulatory compliance
• Strengthens a patient‑first, clinician‑led organization focused on long‑term outcomes

Every interaction matters — and your work helps patients stay on track during complex care journeys.

What You’ll Do

In this role, you will:

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re‑authorizations and prior authorizations as needed to prevent delays in therapy