Referral Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule & Location:
Varied 8‑hour schedules within Pacific Time Zone hours, Monday–Friday, 10:00 AM–6:30 PM, with some weekends based on business need.
This role is anticipated to work on‑site in Las Vegas, NV.

We’re looking for a Referral Specialist who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring referrals move smoothly from prescription to service determination.

In this role, you’ll contribute to work that:

• Helps patients feel supported, informed, and confident during the referral process
• Builds trust and reliability with prescribers, healthcare partners, and field teams
• Keeps care moving forward through clear communication, follow‑through, and coordination

Every referral represents a patient navigating a complex healthcare journey—and this role helps make that journey clearer and more connected.

What You’ll Do

Responsibilities include:

• Serve as the primary point of contact for assigned referral sources, patients, and aligned field‑based sales partners
• Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network
• Build and maintain strong, trusted relationships with prescribers, providers, and healthcare staff through timely, professional communication
• Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details
• Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes, including patient responsibility and financial assistance options
• Coordinate with Nurse Coordination teams to support patients requiring in‑home nursing services
• Collaborate with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients