Key Account Manager

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

The Senior Key Account Manager for Appliances & TV is a strategic commercial role dedicated to driving the growth, revenue, and market share of Jumia’s home appliances and television portfolio (including major domestic appliances, small kitchen appliances, and home entertainment systems). Acting as the primary commercial link, this role is responsible for managing high-value relationships with top global brands, distributors, and vendors. By analyzing appliance market trends and securing competitive pricing and stock availability, the Senior KAM ensures that Jumia remains the preferred destination for electronics and home appliance consumers.

What you will be doing:

• Vendor & Account Management: Manage key accounts, top brands, and distributors within the Appliances & TV category to build strong, long-lasting commercial partnerships.

• Commercial Growth: Develop and implement category-specific commercial strategies to scale sales volume, maximize revenue, and grow Jumia's Appliances & TV category market share.

• Campaign Execution: Collaborate with sales and marketing teams to create and execute high-impact promotional campaigns (e.g., Tech Week, Black Friday, Brand Days, etc.) tailored to electronics and home appliance consumers.

• Market Analysis: Analyze sales data, stock turn, and appliance market trends to identify growth opportunities, gap assortments, and competitive pricing strategies.

• Performance Tracking: Monitor and report on core category metrics, including GMV, stock health/inventory levels, and vendor operational fulfillment.

• Commercial Negotiations: Lead commercial negotiations to secure exclusive product launches, best-in-market pricing, and optimal margin contributions from appliance and TV vendors.

• Vendor Support: Provide proactive business support to key Appliances & TV category partners, resolving operational bottlenecks and tracking their growth on the platform.

• Appliances & TV Industry Expertise: Stay deeply updated on global and local appliance trends, upcoming product releases (e.g., Smart TVs, energy-efficient appliances), competitor positioning, and shifting consumer electronics preferences.