Partner Operations Manager

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. 

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Print Operations Manager

As the Print Operations Manager, you’ll own day-to-day management of a group of commercial print partners in Lob’s Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob’s APIs. A typical week means running partner scorecards, digging into on-time delivery and quality data, and driving corrective action when a partner misses SLA. You’ll audit invoices against rate cards, forecast capacity ahead of peak, and jump in as first responder when a print run needs to be stopped, cancelled, or rerouted. You’ll work across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to keep the network running as volume grows. You’ll spend about half your time on-site at partner production facilities. And you’ll lean on AI tools, SQL, and automation to manage more partners, more volume, and more audits with less manual work.

As the Print Operations Manager, you’ll…

• Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews;
• Audit partner invoices against contracted rate cards and tier structures, recover overcharges, and use AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion;
• Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go-live benchmarks as PostalIQ expands across the network;
• Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work;
• Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.

What will you bring to this role…

• 5+ years of hands-on experience managing commercial printers or contract manufacturers;
• Working knowledge of print production and mail: offset vs. inkjet, finishing and inserting, substrates (basis weight, cwt pricing), PDF/X and GRACoL, and USPS presort, automation discounts, IMb, and NCOA/PAF;