VoIP / Collaboration Engineer
US$25 – US$30 / hr base salary
Posted 21 Sep 2026
Advertised as “Senior VoIP / Cisco Collaboration Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Contract
| Base salary | US$25 – US$30 / hr |
|---|
CertificationsCCNA, CCNP
Field of studyComputer Science, Engineering, Information Technology, Telecommunications (or related)
Study levelBachelor's
Location: 100% remote, seeking candidates located in Mexico or Latin America
Contract Length: 1 year, with potential extension.
Contract Rate: $25–$30 per hour in USD. Final compensation will be determined based on relevant experience, technical expertise, location, engagement model, and overall fit for the position.
NTT DATA is seeking a driven Senior VoIP / Cisco Collaboration Engineer to serve as a Subject Matter Expert for enterprise VoIP communications in a Cisco-based environment. The successful candidate will support a major transformation of the client’s voice infrastructure, including Cisco Unified Communications Manager consolidation and migration to version 12.5, while providing Level 3 support within a multi-tier networking organisation.
Responsibilities:
- Act as the Subject Matter Expert for enterprise VoIP and Cisco collaboration technologies.
- Contribute to VoIP transformation initiatives, including Cisco Unified Communications Manager consolidation and migration to version 12.5.
- Provide Level 3 technical support for complex voice and networking incidents in a multi-tier support environment.
- Design, administer, maintain, and troubleshoot VoIP infrastructure to ensure reliability, performance, and service continuity.
- Collaborate with networking, infrastructure, security, service management, and client stakeholders to resolve technical issues and deliver project objectives.
- Manage client expectations, communicate risks and progress clearly, and work independently with limited supervision.
- Create and maintain accurate technical documentation, operational procedures, incident records, and implementation plans.
Required Experience:
- 5+ years of professional experience supporting and managing enterprise VoIP environments.
- Hands-on experience with Cisco Unified Communications Manager (CUCM) and Cisco-based voice infrastructure.
- Experience with VoIP infrastructure design, administration, migration, troubleshooting, and Level 3 support.
- Solid knowledge of IP networking fundamentals, including switching, routing, firewalls, and Quality of Service for voice traffic.
- Ability to work autonomously, prioritise effectively, and manage client expectations in a remote environment.
- Experience working with ticketing or IT service management systems.
- Advanced English proficiency, with the ability to lead technical discussions, explain incidents and solutions, and produce clear technical documentation.