IT Support Associate
US$54,000 – US$67,000 / yr base salary
Posted 15 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–2 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$54,000 – US$67,000 / yr |
|---|
CertificationsGoogle IT Support Certificate
Position Title: IT Support Associate
Location: Watsonville
Type: Full Time
**
The Opportunity**:
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.**
What You’ll Do:**
- Provide friendly, prompt frontline IT support across multiple channels (Slack, email, in-person), managing tickets through the full support lifecycle to ensure issues are resolved within target SLAs
- Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
- Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
- Create and manage user accounts, permissions, and group access in Google Workspace and other business applications
- Support SSO, multi-factor authentication, and password reset requests
- Assist with device management and security tasks, including patching, encryption, and endpoint compliance
- Maintain accurate asset inventory for hardware, software licenses, and accessories
- Escalate complex issues to senior IT or engineering staff with clear documentation
- Write and update knowledge base articles and how-to guides so common issues can be resolved faster
- Support IT needs at our lab and office sites, with occasional travel to South San Francisco as needed
**
Candidate Profile**:
Required:
- 1-2 years of experience in IT support, help desk, or related technical experience (internships, school IT labs, and relevant personal projects count)
- Working knowledge of macOS and Windows troubleshooting
- Working knowledge the Google Workspace environment and user administration
- Familiarity with MDM/UEM device management
- Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
- Familiarity with AI services such as Claude, Gemini, and ChatGPT
- Familiarity with ticketing systems
- Strong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues