Platform Engineer

Opportunity

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure. 

We are seeking a Platform Engineer (ServiceNow) to join ThermalWorks,working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions.

Key Responsibilities

Include but are not limited to:

1. ServiceNow Administration

• Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog
• Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF)
• Maintain CMDB and platform data integrity and enforce configuration standards and governance
• Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations

1. ServiceNow Development

• Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
• Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks’ operational and service workflows
• Manage development through update sets or source control, with sub-production testing and controlled promotion to production
• Evaluate build-vs-buy options across custom development and ServiceNow Store applications

1. Integrations & Supporting Systems (NetSuite, Arena)

• Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
• Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches