Facilities Technician

The Lead Facilities Technician is a highly skilled, hands-on role that provides day-to-day technical leadership for the safe, reliable, and efficient operation of building systems and infrastructure at the Winston-Salem site. The position serves as the primary technical resource for the Building Management System (BMS), coordinates and prioritizes daily work for facilities technicians and contractors, and provides coaching, training, and escalation support without direct supervisory authority. The role performs advanced preventive and corrective maintenance across HVAC, electrical, plumbing, mechanical, building automation, and life-safety systems; maintains accurate system and maintenance records; and provides after-hours call-in coverage for building activities, alarms, service interruptions, and emergencies. Working with limited supervision, the Lead Facilities Technician partners with Facilities leadership, Manufacturing, Quality, Engineering, and EHS to support compliance, reliability, continuous improvement, and a safe, organized, and welcoming workplace. 

Essential Duties & Responsibilities: 
 

Building Management System Ownership 

• Lead the day-to-day administration, monitoring, operation, and optimization of the Building Management System (BMS), establishing priorities and ensuring timely response to system needs. 

• Direct the review of alarms, trends, schedules, setpoints, and equipment performance; lead troubleshooting efforts and assign or coordinate corrective actions through resolution. 

• Ensure BMS graphics, alarm routing, user access, backups, documentation, and change records are maintained accurately and in accordance with site procedures. 

• Serve as the primary facilities contact for controls vendors and internal stakeholders, coordinating programming changes, system upgrades, commissioning activities, and continuous-improvement initiatives. 

• Analyze BMS data and lead actions to address energy-efficiency opportunities, recurring failures, and risks to building reliability. 

Technical Maintenance & Troubleshooting 

• Lead and perform advanced troubleshooting, repair, adjustment, and preventive maintenance on HVAC, electrical, plumbing, mechanical, building automation, and life-safety systems within training and authorization limits. 

• Coordinate routine inspections and work-order response, directing technicians and resources to address alarms, comfort concerns, leaks, outages, and equipment failures based on risk and operational impact. 

• Provide technical guidance in interpreting drawings, schematics, sequences of operation, technical manuals, and equipment specifications to support consistent, high-quality work.