Operational Policy

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Location: Union City 

Associate Director, Operational Policy  

Reporting to the Vice President of Compliance and Operational Policy, the Associate Director, Operational Policy plays a key role in advancing MidPen Property Management’s mission and strategic objectives. The position leads the centralization of Property Management policies, procedures, training, and key initiatives while fostering an inclusive and equitable workplace. 

The ideal candidate excels in managing competing priorities, influencing without direct authority, and overseeing a diverse portfolio of projects. They are process-oriented, continuously seek operational improvements, and embrace a servant leadership approach that prioritizes staff and partners in decision-making. 

This is a hybrid position, based on current MidPen policy of working Tuesdays, Wednesdays, and Thursdays in the Union City Office. Monday and Friday, option to work from home or the office. When working from home, requires a reliable internet connection.

Responsibilities:  

Operational Policy 

Under the direct supervision of the VP, and in partnership with Stakeholders: 

• Manage the creation, review, updating, and archiving of organizational policies and procedures (P&P) to ensure they reflect current business goals. 
• Ensure P&Ps remain current, relevant, and aligned with evolving business needs and regulatory landscapes. 
• Maintain accurate records of P&P revisions and historical versions for auditing and reference purposes. 
• Develop and execute a plan for implementing new or revised P&P throughout the PM organization.