Commercial Insurance Account Manager

Patriot Growth Insurance Services | Media, PA | Hybrid | Full-Time

Why This Role Matters

As a Commercial Insurance Account Manager, you'll play a vital role in delivering exceptional service and insurance expertise to a diverse portfolio of commercial clients. This position serves as a trusted resource for clients throughout the policy lifecycle, helping ensure their coverage needs are met while fostering strong relationships and long-term client satisfaction.   You'll partner closely with clients, carrier representatives, producers, and internal team members to manage renewals, policy changes, coverage reviews, and day-to-day service needs. Success in this role comes from a combination of technical insurance knowledge, strong organizational skills, and a commitment to providing responsive, client-focused service.

How You'll Make an Impact

• Serve as the primary service contact for a book of commercial insurance clients, delivering responsive support and building trusted relationships.
• Manage the full policy lifecycle, including renewals, endorsements, audits, billing inquiries, and policy changes to ensure accuracy and timeliness.
• Review new business and renewal policies to verify coverage alignment, policy accuracy, and client expectations.
• Market new and renewal business when needed by coordinating carrier submissions, evaluating coverage options, and supporting placement strategies.
• Maintain accurate account documentation within agency management systems and carrier platforms to support operational excellence.
• Collaborate with clients, carrier partners, producers, and internal teams to resolve issues, support claims coordination, and deliver proactive service.
• Support client presentations, renewal discussions, and ongoing service initiatives that strengthen client retention and satisfaction.
• Contribute to team success by sharing knowledge, supporting junior team members, and promoting collaboration across the organization.

Who You Are

• Client-focused and committed to delivering a high level of service and responsiveness.
• Organized and detail-oriented, with the ability to manage multiple accounts, priorities, and deadlines effectively.
• A proactive communicator who builds strong relationships with clients, carriers, and colleagues.
• Skilled at identifying issues, evaluating options, and developing practical solutions.
• Comfortable balancing independent responsibilities with collaborative teamwork.
• Adaptable and resourceful in a fast-paced insurance environment.
• Committed to accuracy, accountability, and continuous professional growth.