Senior Claims Consultant

Patriot Growth Insurance Services | Media, PA | Hybrid | Full-Time

Why This Role Matters

As a Senior Claims Consultant, you'll serve as a trusted advisor to clients navigating complex and high-stakes claims challenges. This role combines deep technical claims expertise with strategic consulting, helping clients achieve favorable claim outcomes while strengthening their long-term risk management strategies.   You'll partner closely with clients, carriers, legal counsel, and internal teams to manage sophisticated claim portfolios, resolve complex coverage issues, and deliver insights that support business decisions. In addition to leading claims advocacy efforts, you'll play an important role in mentoring team members and contributing to the continued growth and excellence of the Claims Department.

How You'll Make an Impact

• Lead strategy for catastrophic, litigated, and high-severity claims, driving resolution efforts and negotiating favorable outcomes for clients.
• Analyze insurance policy language, carrier positions, and claim developments to develop effective advocacy and coverage strategies.
• Collaborate with attorneys, adjusters, carriers, producers, and internal teams to resolve complex claim matters and remove barriers to resolution.
• Conduct loss trend analysis, benchmarking, and root-cause assessments that help clients reduce future exposures and improve risk management outcomes.
• Prepare and present claims reviews, performance metrics, and loss analyses to executive-level client stakeholders and leadership teams.
• Develop underwriting narratives, claim summaries, and strategic recommendations that support renewal negotiations and underwriting discussions.
• Mentor Claims Consultants by providing technical guidance, training, and support for process improvement initiatives.
• Oversee workload distribution and account assignments within the Claims Department to help ensure efficient service delivery and team success.

Who You Are

• A strategic thinker who can evaluate complex situations and develop practical solutions.
• A confident communicator who builds credibility with clients, carrier representatives, attorneys, and internal stakeholders.
• Detail-oriented and analytical, with the ability to interpret policy language and assess claims from multiple perspectives.
• Comfortable navigating challenging conversations and advocating for clients in high-pressure situations.
• A collaborative partner who works effectively across teams to achieve shared objectives.