Customer Success Manager
US$90,000 – US$110,000 / yr base salary
Posted 15 Oct 2026
Advertised as “Sr. Customer Success Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
| Base salary | US$90,000 – US$110,000 / yr |
|---|
About Us:
Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the Role:
The Senior Customer Success Manager has the opportunity to build meaningful relationships while managing an assigned book of Pacvue’s enterprise clients. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team.
Responsibilities:
- Make customers successful by providing high quality technical support and service. Become a true trusted consultant to hands on key teams for all things Pacvue enablement
- Foster account growth/expansion via new products and markets by developing and executing account plans, using judgment to identify new opportunities.
- Independently own broader account strategy development for priority accounts, partnering with senior team members only at key milestones for review and alignment.
- Act as the escalation point for client issues, independently resolving matters using judgment and precedent, looping in leadership only on critical, business-wide risks.
- Bring complete mastery of the Pacvue platform and retail media landscape, serving as a go-to resource for teammates on platform and industry questions.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify process improvement opportunities and collaborate with the team to enhance current workflows.