Payroll Product Owner & Customer Support Manager
US$145,000 – US$175,000 / yr base salary
Posted 9 Sep 2026
Advertised as “Senior Payroll Product Owner & Customer Support Manager ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$145,000 – US$175,000 / yr |
|---|
CertificationsCertified Payroll Professional (CPP), Fundamental Payroll Certification (FPC)
CertificationsBachelor’s Degree, Payroll Compliance Professional (PCP)
Field of studyAccounting, Business, Finance, Human Resources, Information Systems (or related)
Study levelBachelor's
POSITION DESCRIPTION
Senior Payroll Product Owner & Customer Support Manager
Enterprise Systems | Payroll Product, Compliance, and Customer Experience
Reports to
VP of Systems
Location
Flexible / as assigned
Employment
Full-time
Travel
As required for implementations
Role type
Product ownership + support
Credential
CPP or FPC required
Mission
The Payroll Product Owner & Customer Support Manager owns the payroll product experience across Orion's operating companies. This role ensures employees are paid accurately and on time; payroll configuration remains compliant, controlled, and scalable; and payroll questions and defects are resolved with urgency and clear accountability. The role connects Payroll, Finance, Human Resources, Operations, and Systems to translate business and regulatory requirements into dependable system capabilities, repeatable processes, and effective support.
What This Role Owns
-
End-to-end payroll product ownership, including roadmap, requirements, configuration standards, testing, release readiness, adoption, and continuous improvement.
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Accurate and timely payroll processing outcomes supported by effective controls, reconciliations, issue prevention, and root-cause resolution.
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The payroll customer support model for employees, managers, payroll teams, and Operating Companies, including service levels, knowledge content, case quality, and customer communication.
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Payroll configuration governance across earnings, deductions, benefits, taxes, garnishments, unions, prevailing wage, time collection, PTO/accruals, reimbursements, labor costing, and general-ledger integration.
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Resolution of payroll risks and defects from identification through correction, validation, communication, and prevention of recurrence.
Key Outcomes
1. Reliable and Accurate Payroll
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Payroll is processed accurately, completely, and on schedule across assigned populations and jurisdictions as verified by the OpCo.