MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Desktop Support Analyst 

Labor Category: Computer Network Support Specialist – Journeyman
Location: Government Site (On-Site) 

Clearance Requirements: Secret or above.

Salary Range: $110,000-$120,000

Position Summary

MKS2 Technologies is seeking experienced Deskside Support/Desktop Support Analysts to provide enterprise-level technical support across geographically dispersed government environments. The selected candidates will support end users through the installation, maintenance, troubleshooting, and lifecycle management of desktop systems, laptops, mobile devices, peripherals, and enterprise endpoint infrastructure.

This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and provides Tier II/Tier III technical support to ensure secure, reliable, and efficient IT operations. The Deskside Support Analyst will work closely with systems administrators, network engineers, cybersecurity teams, and end users to resolve technical issues, maintain endpoint compliance, and support enterprise service delivery objectives.

Key Responsibilities

• Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
• Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.
• Support software deployment, application installation, upgrades, updates, and patch management activities.
• Monitor endpoint health and compliance using enterprise management and monitoring tools.
• Perform root cause analysis and technical troubleshooting for complex desktop and endpoint issues.
• Troubleshoot LAN, WAN, VPN, wireless, and Internet connectivity issues.
• Support device lifecycle management activities, including inventory control, refresh efforts, provisioning, and equipment disposal.