Operations Specialist

About Sand

Sand Technologies is a global Physical AI company using data and AI to make critical industries work better. We partner with governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and infrastructure.

Our work delivers proven real-world impact. We have built AI systems that help manage London’s water supply, supported telecom network planning across hundreds of cities, and developed digital healthcare platforms serving tens of millions of people across Africa. From intelligent command centers to AI-powered infrastructure platforms, we help organizations sense, analyze and act in complex environments.

Our people are ambitious, curious and relentlessly practical. Our teams work alongside clients in the field, solving hard problems and deploying solutions that last. With colleagues across Africa, Europe, the UK and the US, we operate across the full stack - from research and engineering to deployment and capability building.

Our mission is simple: to harness AI to solve humanity’s most pressing challenges.

About the role

We are transitioning toward a structure focused on centralized enablement combined with regional infrastructure deployment and operations. Under this framework, a core global team establishes overarching standards, operational patterns, and governance guardrails. Dedicated Client Infrastructure Hubs across each market actively provision, maintain, and manage sustained regional platforms for local clients. Operating as long-term functional units rather than transient delivery groups, these hubs pull expertise directly from Delivery Enablement, IT Operations, along with GRC and Cyber Security. Unifying these efforts, our Client Value Ops layer serves as the unified operational interface across all client engagements globally.

We are seeking an experienced Principal Operations Specialist to join our global enablement team. As a principal contributor, you will be responsible for designing and establishing the regional operational systems, processes and capability that operates and maintains the infrastructure that powers our physical AI solutions.

Responsibilities

As a member of the global enablement team you will own the capability that makes regional operations work: how a hub is bootstrapped, how it runs, and how every hub stays recognisably one Sand. Hubs are live or launching in the United States, the United Kingdom, East Africa and South Africa, with further regions planned for 2027. You will lead that expansion end to end:

• Client operations interface. Be the operational counterpart to our clients’ IT and security teams and to the account leads who own those relationships. Shape the support, residency and response commitments we make in proposals so a hub can keep them, and own how each client environment moves from delivery into regional operation.