Solutions Engineer

About Mesh

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like SBI, Money Forward, Paradigm, Dragonfly, Galaxy, and PayPal Ventures, we are building the infrastructure for the next era of the global economy. Join us!

Overview

As a Solutions Engineer, you will be instrumental in executing our pre-sales customer lifecycle. You’ll be working closely with our support engineering and product teams while serving as the technical bridge between customers and our internal teams. While Sales owns the account and commercial relationships, you'll become an expert in our demos, API’s, SDKs, best practices, implementation and lessons learned that enable successful customers and long-term self-service.

You'll work alongside our Solutions Architects and Product to create industry-specific playbooks, mentor customer engineering teams, share best practices, and develop innovative solutions that accelerate sales and implementation timelines across our diverse customer base including Payment Service Providers, iGaming, Wallets, Exchanges, Trad-fi and more.

Responsibilities

• Serve as solutions/sales engineer, building strong customer relationships and trust with prospect and customers to drive rapid implementation and adoption
• Design and implement solutions for pre-sales, including analytics, processes, documentation, and technical infrastructure that accelerate sales and implementation timelines
• Optimize tools and data from Gong, Pylon, Kapa, Datadog, Amplitude, and AI-powered self-service solutions to enhance internal workflows, improve ease of closing deals, handling customer objections/questions, and elevate customer experience
• Guide customer business and technical teams on SDK and API implementation best practices to significantly reduce timelines and facilitate broader platform rollouts
• Triage and resolve technical issues between prospects/customers and internal 
• Travel occasionally (approximately once monthly) for strategic customers, company meetings, or industry events

Requirements

• Bachelor's degree in Computer Science, Data, or equivalent work experience.
• 2-5 years of experience as a sales/solution engineer, solutions architect, support engineer or equivalent, ideally with some experience in a startup environment