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Overall Mission

This position will be a temporary, fixed term 6-month position supporting our Merchandising Team in our Head Office. Support the Merchandise Team in the analysis, control, and optimization of merchandise deployment for Hermès Australia. Act as a key a commercial liaison, between the office and the stores.

Main activities

Sales and Stock Reporting

• Consolidate, publish and monitor Daily/Weekly/Monthly/Periodic Sales Evolution reports by Métier.

• Prepare and manage cyclical and ad hoc reporting of Sales and Stock performance by Métier, to provide the Merchandise Team and the greater group real time information critical to driving commercial results.

• Provide analysis and reporting on aged stock performance, and drive actions accordingly to optimize stock investment. 

Reordering, Client Order and Stock Management Support

• Coordinate and manage daily client orders and queries from boutiques (Store Managers, Operations Managers, and BOH teams). Owning the client order management process, ensuring timely follow-up and resolution, delivering exceptional client experience. 

• Assist the Merchandise team on stock forecasting for reorderable lines/categories, owning the ordering process and stock portfolio.

• Support the Merchandise Team in optimizing stock balance via cyclical and ad hoc transfers between stores as well as globally.

Other 

• Support the Merchandise Team on Pricing Management, Reporting and Template preparations for key moments such as Buying periods and Business Review meetings, Exceptional / Staff Sale preparation, and the circulation of inter-department communications initiated by the Merchandise Team.

• Support the Merchandise Team in receiving and addressing daily merchandise related queries and problem solving for store teams and other departments.

• Assist in the communication, monitoring and calculation of the monthly sales incentive programs.

Performance criteria 

• Achieve the targets set during the annual appraisal / review.

• Demonstrate communication timeliness with stakeholders.

• Achieve optimized stock efficiency for the subsidiary.

• Contribute to the overall development of the Hermès House.

Candidate Profile

• Demonstrates a strong interest in merchandise and emerging industry trends.

  • Possesses a strong analytical mindset, with a high degree of numeracy. 

  • Tertiary qualifications in Business, Marketing, Fashion, Merchandising, or related field preferred. Prior experience as a Planning or Merchandise Assistant is favourable.

  • Demonstrates meticulous attention to detail and a proactive approach to problem-solving.

  • Exhibits excellent interpersonal skills, with the ability to build effective relationships with both internal and external stakeholders.

  • Able to work well collaboratively with others, both within the Merchandise Team and other departments.

  • Technologically adept, with intermediate to advanced Excel skills and the ability to quickly learn new retail and data reporting systems.

  • Functions effectively both autonomously and as part of a team, demonstrating initiative, responsibility, and self-motivation.

  • Brings a highly organized and methodical approach to time and priority management.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.