Customer Service Representative
Posted 30 Oct 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
No unique specialisation
The Customer Service Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.
What You’ll Do
- Respond promptly to customer inquiries via email and live chat
- Provide accurate information about our products and services
- Assist customers with troubleshooting and resolve issues effectively
- Document customer interactions and maintain detailed records in our system
- Collaborate with the team to improve service and customer satisfaction
- Follow company procedures while delivering high-quality support
What You Bring
- Experience in customer service, call center, or office environments (preferred)
- A client-first mindset with excellent verbal and written communication skills
- Strong English proficiency ... work is conducted in written and spoken English
- Proficiency with computer systems and data entry