Documentation Specialist

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Documentation Specialist, you will shape how knowledge is created, structured, and shared at Parloa, turning complex product and AI concepts into clear, reliable, and accessible documentation for internal teams, customers, and partners.

This is your opportunity to become a trusted source of truth for Parloa's flagship product, AMP, as the company scales its documentation practice from the ground up.

Areas of ownership:

• Documentation Creation & Maintenance: Create and maintain clear, accurate, user-friendly documentation, including product documentation, SOPs, knowledge bases, and release notes.
• Information Architecture: Structure and organize information so it's easy to find, reuse, and scale across teams and audiences.
• Standards & Quality: Own and continuously improve documentation standards, templates, and style guides to ensure consistency, quality, and compliance.
• Docs as Code Workflow: Collaborate with cross-functional teams on our docs-as-code workflows when needed.
• Cross-Functional Collaboration: Partner closely with subject-matter experts across Product, Engineering, Support, Legal, and other teams to capture and validate knowledge, translating complex technical and AI concepts for different audiences.
• Release Velocity: Keep documentation current in a fast-moving product environment with frequent releases, contributing to key initiatives like documenting AMP as new capabilities are communicated and adopted.

Who you are:

• 4+ years of experience owning documentation in a scaling SaaS, AI, or product-driven company
• Strong background in both technical and customer-facing documentation, such as product docs, APIs, and help centers
• Proven experience building and scaling documentation standards, templates, and processes, partnering closely with product and engineering teams on fast, frequent releases
• Confidence translating AI or agent-based concepts into clear, structured guidance for non-expert audiences
• Experience in cross-functional teams collaborating with Instructional Designers, Trainers and other teams across the organization
• 1+ years experience working in fast paced, docs-as-code environments
• A structured, detail-oriented mindset with strong ownership, product thinking, and a focus on user journeys, enablement, and adoption

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.