Product Engineer

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Staff Product Engineer, you will work directly inside our most strategic enterprise customers. You will build the software that makes their AI agents work in production, and be measured by the difference it makes for the customer.

Our agents are built by business users in Parloa’s platform, AMP. AMP already comes with a broad library of tools and integrations. Your job is the part AMP does not cover yet for a given customer: the last connection into their systems, or a capability the product does not have. Our customers are large enterprises in financial services, telecom, insurance, travel and retail. For them, a working prototype is where an engagement starts, not where it ends.

The work comes in two forms. Some engagements run for years. You stay with the account, deepen its integrations and help it grow into new use cases. Others are short experiments. You test a new idea with a real customer and decide quickly whether it is worth building. At Staff level, you take on the hardest cases of both: accounts where a pilot-grade solution would fail in production, and capabilities nobody at Parloa has built before. Staff means harder problems and more ambiguity, not less hands-on work.

On many accounts, you work alongside a Deployment Strategist. Think of the two of you as the account’s leadership team. The Deployment Strategist acts as its CPO and defines what success looks like. You act as its CTO and own the architecture and the build. On accounts without a Deployment Strategist, you own the engineering yourself.

Areas of ownership:

• Lead the hardest engagements. Run complex programmes with several workstreams. Make the architecture decisions that span Parloa’s platform and several parts of the customer’s organization.
• Build what AMP does not cover yet. Systems of record, telephony and contact-center integrations, state management, data readiness, multi-agent orchestration and retrieval. When the answer is unclear, build a prototype quickly and decide whether it is worth pursuing before Parloa invests a full quarter in it.