Software Engineer
Posted 15 Apr 2026
Advertised as “Staff Software Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10–12 yrs
- Management level
- Individual contributor
No salary listed for this role.
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
Join us in reimagining customer experience with Agentic AI. As a Staff, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.
Areas of ownership:
- Deliver business value by writing code every day.
- Define and drive technical strategy across multiple teams and org-wide initiatives.
- Lead team architecture and ensure solutions scale globally for enterprise adoption.
- Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
- Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
- Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
- Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.
OUR TECH STACK:
TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS
Who you are:
- A seasoned technical leader (typically 10–12+ years) with a track record of org-level or industry-level impact.
- Deeply experienced in enterprise-scale systems and multi-team architecture leadership.
- Equally comfortable flying high (strategic vision) and (technical details).