Customer Service Associate

Customer Service Associate - Logistics

Location: Beachwood, OH

Shift: Monday - Friday 9:30am - 6pm (0930 -1800) - Onsite 4 days a week

Position Summary:

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities: 

• Use TMS system to enter & process customer orders

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.

• Communicate with associates from other shifts

• Complete daily logs and checklists

• Work with customer to resolve any transportation issues

• Identify cost savings opportunities for the customer

• Other projects and tasks as assigned by supervisor

 

Qualifications

Qualifications:

• At least 1 year of customer service experience required

• Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary

• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment

• Advanced computer skills including Excel and Outlook required

• Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications

• Excellent problem solving and analytical skills

• Ability to adapt in a dynamic environment

• Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required 

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

 Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.