Client & Research Success Manager

Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs 

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands. 

About the role:

Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You’ll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.

You’ll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We’re a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.

What You’ll Do:

• Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
• Develop strategic pre-testing programs that connect Swayable’s capabilities to each client’s business goals, creative process, and key marketing decisions.
• Guide clients through research design, test execution, and results interpretation—turning findings into clear recommendations for stronger messaging and creative.
• Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
• Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client’s specific challenges.
• Drive adoption and ongoing usage by making Swayable a core part of clients’ decision-making processes and demonstrating the impact of their testing programs.