Head of Vodafone Postpaid

Your opportunity: 

As the Head of Vodafone Postpaid, you will lead the strategy, performance and evolution of the Vodafone Postpaid Mobile portfolio. The role is accountable for delivering Vodafone Postpaid customer, revenue and profitability objectives through effective pricing and commercial strategies, proposition development, customer experience management and cross-functional leadership.

Responsibilities: 

• Business Performance & P&L
  • Own the Postpaid P&L and delivery of annual business targets.
  • Develop and lead an integrated business plan for Postpaid.
  • Balance growth, revenue, margin and customer outcomes.
  • Identify risks and opportunities and lead corrective action when required.
• Long-Term Strategy
  • Define the future direction of the Postpaid business.
  • Identify emerging customer, technology and market trends.
  • Develop multi-year growth strategies and strategic investment priorities.
  • Shape the evolution of the portfolio to support long-term growth.
• Pricing & Commercial Strategy
  • Own pricing strategy and value architecture for the Postpaid portfolio.
  • Determine pricing, promotional and investment priorities.
  • Ensure commercial decisions maximise long-term customer and business value.
  • Oversee commercial performance, forecasting and investment allocation.
• Product & Proposition Leadership
  • Own the strategic direction of the Postpaid portfolio.
  • Define portfolio priorities and proposition strategy.
  • Ensure the portfolio remains competitive, differentiated and commercially sustainable.
• Product Roadmap, Delivery & Go-To-Market
  • Ensure a strong pipeline of proposition and customer experience initiatives.
  • Oversee development, launch and lifecycle management of propositions.
  • Drive accountability for launch execution and benefits realisation.
• Customer Experience 
  • Champion the end-to-end Postpaid customer experience.
  • Ensure customer insights inform proposition, pricing and roadmap decisions.
• Team and Cross-Functional Leadership
  • Lead and develop Product and Commercial teams.
  • Align Product, CLM, Marketing, Retail, Digital, Devices, Finance and Technology around shared outcomes.
  • Influence decision-making across the company.
     

What you’ll bring:

• Telecommunications industry experience.
• Proven leadership of a significant consumer business, portfolio or P&L.
• Experience developing and delivering business strategies that achieve customer, revenue and profitability growth.
• Experience leading product, proposition or commercial teams in a complex consumer environment.
• Demonstrated success developing, launching and managing products, propositions or commercial initiatives.
• Experience defining pricing strategies and making commercial investment decisions.
• Experience building, leading and developing high-performing teams.
• Product and proposition management.
• Pricing strategy and commercial economics.
• Customer lifecycle management including acquisition, retention and value growth.
• Customer segmentation and customer insight.
• Business planning, forecasting and P&L management.
• Go-to-market and product launch disciplines.
• Customer experience design and optimisation.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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