Area Operations Manager

Responsibilities

1. Control & Compliance

• Ensure that bank SOPs, all directive and policies are regulators / Government functionaries are being into split to achieve operational efficiency in risk free environment leading to better than satisfactory audit ratings, avoid SBP penalties, customer satisfaction and growing business.
• Ensure implementation of laid down procedural check at assigned branches as scheduled, identifying, reporting and addressing non-compliance

     2.  Customer Services

• Develop and implement a structure that ensures establishment of disciplined review at assigned branches aimed at; Maintenance of a Conducive work environment, Deployment and retention of skilled staff, Procedural and Regulatory Compliance, Retaining and deepening existing relationships through cross selling.
• Provide guidance and recommendations in order to support the resolution of all customer cases in the respective area to improve overall customer experience.
• Explore ways and means to establish and refine tactics for conduct regular service level reviews, branches business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels.

     3.  Risk Management & Audit

• Ensure all controls are followed as per guidelines and lapses remain unacceptable in area branches.
• Ensure all legal matters and external agencies enquiries are responded timely in compliance to Bank policies and internal stakeholders RHQ and HOK.
• Ensure security related policies are applied as per guidelines provided by Security department in order to minimize risk
• Ensure all processes are performed as per bank policies to achieve best possible audit ratings in internal, external and SBP audits.

     4.   AML/CFT

• Provide guidance, supervise and ensure compliance with Money Laundering and terrorist financing regulations and Know Your Customer Guidelines, while regularly reviewing KYC status, customer profiles, conduct risk assessments, authorization of transactions on a daily basis, to ensure that the branch conducts its business following the required system/ process flow to counter money laundering and terrorist financing.

     5.   Cost Management & Business Growth

• Management of variable cost factor pertaining to respective areas and to maintain the cost at minimum level and within budget to ensure each branch’s efficiency.
• Facilitate growth in business and strengthen Bank by ensuring customer satisfaction, actively participate for retention of deposits, identify and follow up on cross sell leads along with the branch manager in order to strengthen the liability position of the bank
• Explore ways and means to establish and refine tactics for conduct regular service level reviews, branches business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels.

    6.   People and Relationship Management

• Lead respective Branch Operations Managers to set individual objectives, review performance appraisals and provide on-going feedback on a formal and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives.
• Ensure close working relationship with the Area Managers to understand evolving service needs and adjust branch service delivery in a proactive manner.
• Ensure conducting regular skill gap analysis for all customer services staff accurately identifying evolving training needs and facilitating provisioning of required training.
   

Qualifications

Minimum qualifications:

• Bachelor's degree

Minimum experience:

• Six (6) years of experience as branch operations manager.