Asset Protection Supervisor

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion.  Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Hourly Manager, Asset Protection (HMAP) supports Asset Protection (AP) Management in leading the implementation and execution of all necessary asset protection programs, which includes leading the external and internal investigations programs, executing all components of the shortage control and safety programs, and driving shortage and safety awareness within the location via all tools and resources provided. As the HMAP, you are the player peer coach, and will hire, train, develop and coach the performance of the AP Associates in the location, ensuring they follow all policies and procedures as it pertains to external apprehensions, record retention, shortage control and safety programs.  The Asset Protection Supervisor must consistently act with integrity, humanity and respect. As a player coach for the AP team, the Supervisor is a role model of Customer First, Always behavior through safety, asset protection and good stewardship of time and resources.

Essential Functions:

Build Together 

• Develop and maintain positive relationships and open lines of communication between Asset Protection, Store Leadership, Store Associates, Central Asset Protection, and peer Asset Protection teams.
• Communicate the safety and shortage action plans/programs in partnership with Store Leadership.
• Develop collaborative relationships with the store leadership team and local law enforcement. 
• Source, interview and hire colleagues for their area to build a high functioning team.
• Ensure that all newly hired AP colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale’s culture.

Make Things Happen

• Conduct and supervise the execution of Internal Investigations and external Protection Program; ensuring staff follows all policies and procedures as they pertain to apprehensions, closed circuit television (CCTV) usage, and record retention etc.
• Lead by example, providing regular feedback to AP colleagues; coaching behaviors and using performance management tools to drive results.
• Train, administer and enforce all AP policies, standards, procedures, equipment usage, and safety criteria.
• Adhere to best practices for asset protection and follow department safety rules.
• Maintain building security; open and close the building when appropriate.
• Effectively conduct and manage Asset Protection day-to-day duties. 
• Responsible for immediately reporting all non-productive detainments to their Regional Director of AP, and if not available, the appropriate Central AP partner, i.e., Senior Manager of AP Operations.
• Appropriately schedule self and staff to support the needs of the store and stay within budgeted hours.
• Educate selling and support colleagues on key aspects of asset protection and safety to build awareness.

Customer First, Always

• Train and coach AP staff to execute all components of Safety Program and complete detailed analysis of all customer/employee accidents, addressing causes and avoiding repetition of the incidents.  Provide a safe environment for customers and associates.
• Educate and execute emergency preparedness/physical security for associates and customers.

Dream Big, Be Bold

• Understand all store goals and plans, informing AP team of store initiatives. 

Qualifications and Competencies:

• High School Diploma or equivalent required.
• 1-2 years direct experience.

Skills: 

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Must satisfy licensing requirements (as required by state or local jurisdiction).
• Strong leadership profile.
• Able to use and navigate multiple technological devices. 
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

Work Hours:

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Regular, dependable attendance and punctuality is required.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.