Relationship Manager

DUTIES AND RESPONSIBILITIES.

Identify, engage and convert prospective public sector clients into active banking relationships

            Manage customers’ accounts effectively and ensure excellent service delivery while

maintaining synergy with all relevant support and strategic business units.

            Support the creation of quality risk assets for the Bank by processing good credit requests and following up with relevant approval levels accordingly.

            Monitor customers’ facilities and ensure that such accounts have and maintain performing

status and are renewed timely.

            Mobilize deposits from customers to improve liability position of the bank.

            Process customers’ request for opening of Letters of Credit, Bills for Collection, Invisible Trade

etc. and ensure prompt turnaround time and service delivery.

            Deploy digital channels for payments and collections to aid customers’ transactions

            Generate business leads and referrals for subsequent follow up

            Support the BU with business intelligence by constantly getting useful information about customers, competition and current offerings to enable management to make informed decisions.

            Monitor customers’ patronage trend to ensure business continuity

            Initiate the development of products required to meet customer needs especially in credits (development of product papers to suit current needs).

            Cross-sell all products of the bank creating adequate value chain for other business units.

            Support the Business Manager to deliver on all indices of approved budget towards

actualization of excellent Balanced Scorecard.

            Perform all other duties as may be assigned by the Business Manager

JOB REQUIREMENTS

Education

            Minimum Education: First Degree or its equivalent in any discipline preferably business related

            Higher degrees and professional certifications in relevant fields 

Experience

            Minimum experience – 5-6 years relevant experience in sales functions