Personal Shopping Host

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Personal Shopping Host owns the hospitality experience across Personal Shopping, elevating every client interaction through thoughtful, seamless, and highly personalized service.

Operating in a 1:many model, this role supports multiple Personal Shoppers across flagship suites and satellite spaces, ensuring each appointment reflects Bloomingdale’s luxury standards. The Host serves as a key partner to Personal Shoppers—anticipating needs, understanding client preferences, and creating a polished, welcoming environment that enhances the overall selling experience.

Essential Functions:

Client Hospitality Experience

• Deliver elevated, highly personalized hospitality across all Personal Shopping appointments
• Anticipate client needs and tailor the experience based on known preferences and behaviors
• Create a seamless, welcoming, and refined environment for every client interaction

Environment Ownership

• Oversee readiness and presentation of all Personal Shopping environments, including suites and satellite spaces
• Ensure consistent execution of hospitality standards across all touchpoints
• Maintain a clean, organized, and fully prepared environment throughout the day

Partnership with Personal Shoppers

• Partner closely with multiple Personal Shoppers to align on client preferences, expectations, and upcoming appointments
• Act as an extension of the Personal Shopping team to enhance the client experience without disrupting the selling moment

Food & Beverage Service

• Prepare and serve curated food and beverage offerings to brand standards
• Maintain quality, presentation, and service timing throughout appointments

Impact

• Enhances the quality and consistency of the Personal Shopping experience
• Supports client satisfaction, repeat engagement, and overall appointment success
• Reinforces Bloomingdale’s position as a destination for elevated, hospitality-driven service

Qualifications:

• 3–5+ years of experience in luxury hospitality, high-end retail, private clubs, or similar client-facing environments preferred
• Proven ability to deliver high-touch, personalized service for discerning or VIP clients
• Strong interpersonal and communication skills with a polished, professional presence
• High level of discretion, attention to detail, and situational awareness
• Ability to multitask and operate effectively across multiple stakeholders in a dynamic environment
• Flexible and service-oriented mindset, with a strong sense of ownership

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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