Network Operations Engineer

The Network Operations Engineer 3 serves as an advanced technical contributor responsible for the operational stability, lifecycle management, and execution of Berkshire Hathaway Energy’s enterprise network infrastructure. This role emphasizes network operations leadership, including work order and ticket queue management, production support, lifecycle planning, and the coordinated execution of network changes across corporate, data center, and field environments.

The position plays a critical role in ensuring network reliability, performance, scalability, and supportability through disciplined operational processes, proactive lifecycle planning, and effective coordination of network initiatives. The role operates with minimal supervision, acts as a senior escalation point for operational issues, and provides technical leadership and mentoring within the network operations team.

Responsibilities

• Own and support day‑to‑day network operations across WAN, LAN, wireless, and data center environments, ensuring compliance with operational standards and service level expectations.
• Serve as a senior escalation point for complex or high‑impact network incidents, leading incident response, root cause analysis, and corrective and preventative action planning.
• Manage and prioritize network ticket queues and work orders, ensuring timely resolution, appropriate escalation, and clear communication with stakeholders.
• Coordinate, plan, and execute network lifecycle activities, including hardware and software refreshes, firmware upgrades, end‑of‑support remediation, and capacity expansions.
• Lead the operational execution of network changes, including maintenance planning, change management, validation, and post‑implementation review.
• Partner with architecture, security, applications, and infrastructure teams to translate network designs and standards into reliable, supportable production deployments.
• Monitor network health, performance, and utilization trends to proactively identify risks, capacity constraints, and service improvement opportunities.
• Develop, maintain, and refine operational documentation, including runbooks, standards, procedures, and support playbooks.
• Drive operational efficiency through automation and tooling, leveraging scripting and network automation to reduce manual effort, improve consistency, and accelerate change execution.
• Coordinate with vendors and service providers on operational support, troubleshooting, lifecycle planning, and maintenance activities.
• Provide guidance and mentorship to Network Engineer 1 and 2 staff, promoting disciplined operational practices and consistent execution.
• Participate in on‑call rotations and oversee complex, after‑hours maintenance and recovery activities as required.