Hotel Operations Supervisor
US$55,000 / yr base salary
Posted 20 May 2026
Advertised as “Supervisor Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- People management
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$55,000 / yr |
|---|
Study levelCertificate
Field of studyBusiness Management, Hotel Management
Study levelBachelor's
Provides supervision in the daily tasks of the front desk, bell desk, Valet, and PBX teams. Supervise day-to-day operations of the Hotel Front services to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible for training, develop and motivate employees to increase employee retention.
Responsibilities
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Greets and welcomes customers with a smile and takes pride in being a Harrah’s team member and serves as a Hotel Management representative, and customer service role model for employees.
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Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard.
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Prepares reports daily to detail Hotel activities and the Hotel’s financial results.
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Schedule staff in accordance with business demands.
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Recommends changes for assigned personnel, including hiring, promotion, demotion, and release of personnel.
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Approves wage and salary adjustments for personnel within established limits.
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Approves regular vacation and recommends leaves of absence.
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Provides coaching and written documentation of positive and corrective work-related activities.
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Prepares and coordinates performance reviews of assigned personnel, including four-week, eight-week, ten-week, 90-day, six month, and annual reviews.
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Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.
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Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail.
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Handles guests’ complaints, taking corrective action as necessary including incident reports.
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Handles all guest inquiries with promptness.
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This includes billing inquires, travel agents, and research of disputed bills utilizing Family-Style Service house rules.
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Provides direction and training to all employees to maintain a positive and fun working environment.
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Understands, values, and supports the Harrah’s mission statement.