Head of Enterprise Semantic Analytics & BI Platforms

Head of Enterprise Semantic Analytics & BI Platforms will lead the development and execution of Citizens’ enterprise semantic analytics strategy, with primary accountability for building a scalable, governed, and auditable semantic delivery capability on the AtScale platform.

This leader will establish the operating model, processes, governance, and delivery discipline required to translate business requirements into trusted semantic models supporting reporting, analytics, self-service, and natural language query capabilities across Citizens.

The role will partner closely with business leaders, Enterprise Data & Analytics, Data Management, Technology, and external partners, including Tiger Analytics. The SVP will lead a small team of technical experts and coordinate cross-functional resources across the U.S. and India.

This is a highly visible transformation role requiring strong technical credibility, executive presence, operating discipline, and the ability to create a new enterprise capability where an established operating model does not yet exist.

Approximately 80% of the role will focus on semantic analytics, NLQ, governance, delivery, adoption, and transformation, with approximately 20% focused on BI platform strategy and modernization.

Key Responsibilities

Enterprise Semantic Analytics & Delivery
- Establish and lead the enterprise semantic layer operating model using AtScale.
- Create a repeatable process spanning business requirements, metric definition, semantic model design, development, validation, certification, deployment, and ongoing management.
- Establish an auditable and traceable workflow linking requirements, metric definitions, design decisions, development artifacts, validation results, approvals, and production releases.
- Ensure semantic models are scalable, reusable, governed, and aligned with enterprise data standards.
- Partner with business stakeholders to translate analytical needs into clearly defined requirements and governed metrics.
- Drive standardization, reuse, automation, and continuous improvement across the semantic development lifecycle.

Partner & Delivery Management
- Lead the relationship with Tiger Analytics for semantic layer design and development.
- Establish clear roles, delivery expectations, quality standards, and governance across Citizens and external partner teams.
- Provide oversight and technical challenge to solution design and development.
- Leverage Tiger’s capabilities and accelerators while simultaneously developing Citizens’ internal semantic expertise.

Validation, Governance & Controls
- Establish the validation and certification framework for semantic models and governed metrics.
- Ensure results are reconciled with authoritative sources and appropriately validated by business and data owners.
- Establish controls supporting auditability, traceability, lineage, data quality, approvals, and change management.
- Partner across Data Governance, Risk, Finance, Technology, and the business to resolve conflicting definitions and clarify ownership.

Business Adoption & Value Realization
- Own business adoption of semantic models across reporting, analytics, and self-service use cases.
- Establish adoption and value metrics covering utilization, reuse, stakeholder satisfaction, and business outcomes.
- Drive migration from fragmented or duplicative reporting logic toward governed enterprise metrics.
- Lead the organizational and process changes necessary to make semantic analytics part of how the business operates.

Natural Language Query & AI-Enabled Analytics
- Lead the development of Citizens’ enterprise natural language query capability.
- Establish the architecture, governance, security, controls, and operating model necessary to safely enable conversational access to enterprise data.
- Ensure NLQ capabilities are grounded in governed semantic models and certified metrics.
- Define a roadmap for expanding conversational and agentic analytics capabilities across Citizens.

BI Platform Strategy & Modernization
- Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS.
- Develop the enterprise BI platform strategy with a focus on scalability, security, governance, resilience, and business enablement.
- Lead the continued implementation and expansion of Power BI across Citizens.
- Establish standards for platform architecture, administration, lifecycle management, and integration with the semantic layer.
- Partner with Technology and Engineering to ensure platforms are safe, stable, scalable, and appropriately governed.

Executive Governance & Communications
- Lead the Semantic Layer Steering Committee.
- Provide executive-level reporting on delivery, adoption, risks, dependencies, partner performance, and key decisions.
- Communicate complex technical and data topics effectively to senior business and technology executives.
- Drive decisions involving competing priorities, metric definitions, ownership, and delivery sequencing.
- Serve as the senior escalation point for semantic analytics delivery and BI platform issues.

People Leadership
- Lead and develop a small team of highly skilled technical and delivery professionals.
- Lead distributed and matrixed resources across U.S. and India locations.
- Build a culture of accountability, technical excellence, collaboration, and business outcomes.
- Attract, develop, and retain strong technical talent.
- Operate as a technically credible leader who can challenge design and architectural decisions while managing through technical experts.

Candidate Profile

The ideal candidate is a builder and change agent who has successfully established or transformed enterprise analytics capabilities in a complex organization.

Key qualifications include:
- Significant leadership experience across enterprise analytics, BI, semantic modeling, or data platforms.
- Strong technical understanding of semantic and dimensional modeling, governed metrics, metadata, lineage, data governance, and enterprise BI architecture.
- Experience with AtScale or comparable semantic layer technologies; direct AtScale experience is strongly preferred.
- Strong Power BI architecture, governance, and enterprise deployment experience.
- Experience with natural language query, conversational analytics, or AI-enabled BI capabilities.
- Demonstrated ability to create controlled, auditable, and repeatable delivery processes.
- Experience managing external technology or consulting partners.
- Strong executive communication and stakeholder-management capabilities.
- Experience leading geographically distributed teams.
- Financial services or another highly regulated industry background preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week onsite, 1 day remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.