Colleague Enablement Director

The Colleague Enablement Director is a highly influential strategic leader responsible for ensuring Retail and Private Client colleagues and leaders are ready, capable and confident to execute evolving business priorities. This leader owns the colleague enablement strategy and operating model that translates business priorities, transformation and change into capabilities, tools and experiences colleagues need to execute effectively.

Working in close partnership with the teams that own sales strategy, field execution, communications, talent and learning infrastructure, and NEXT Transformation; this leader owns how colleagues learn it, adopt it and sustain it. The Director sets the vision and roadmap for colleague enablement, and determines how colleague-facing enablement initiatives are sequenced against field capacity.

As the banking landscape continues to evolve, this leader will connect strategy to frontline execution, ensuring change is not simply communicated or launched, but successfully adopted, reinforced, measured and ultimately embedded into the way colleagues serve customers and operate the business every day.

Primary responsibilities include

Enablement Strategy, Portfolio and Capacity

• Set and lead the colleague enablement strategy for Branch Distribution across sales and service, operations, digital capabilities and leadership development, translating evolving business priorities into coordinated strategies for Retail and Private Client colleagues.

• Own the prioritization process for colleague-facing initiatives, assessing business need, scope, risk, urgency and organizational capacity to determine what should move forward, be deferred or redirected.

• Build and manage the enablement roadmap, thoughtfully sequencing initiatives against field capacity, competing priorities and other change already underway.

• Anticipate demand, allocate team resources and identify trade-offs or capacity constraints that require leadership decisions.

• Use adoption, effectiveness and outcome insights to determine which enablement solutions should be strengthened, scaled, redesigned or retired.

Readiness and Change Adoption

• Own readiness standards and readiness gating 

• Assess audience impact, leader preparedness, dependencies and launch risk, providing clear go, conditional-go or defer recommendations based on organizational readiness.

• Lead change enablement across the full lifecycle, from initial readiness and launch through adoption, reinforcement and sustainment.

• Develop sustainment strategies in conjunction with partners for field leaders to reinforce desired behaviors and capabilities, measure whether change is taking hold and ultimately embed successful practices into ongoing business routines.