Merchandise Operations Coordinator

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Position Overview 

The Live-to-Site Merchandise Operations Coordinator is primarily responsible for supporting total shoot-from-stock (SOS) operations, ensuring merchandise moves quickly and accurately between 59th St., JACX, and the fulfillment center to support digital PDP photography and timely inventory availability on site. The Coordinator will also manage the Hold and Flow (HAF) process to request and coordinate stock merchandise from China Grove based on shoot needs. 

This role is critical to maintaining speed, accuracy, and inventory integrity throughout the merchandise movement process. The Coordinator will manage the packing, movement, receiving, tracking, and reconciliation of merchandise while adhering to all inventory control, Asset Protection, and chain-of-custody requirements. 

The role will also provide broader operational support to the Live-to-Site team as needed, including coordinating merchandise flow, HAF requests, and other activities that support total shoot readiness, efficient throughput, and speed to site. 

Key Roles and Responsibilities 

• Coordinate the end-to-end merchandise flow supporting total shoot and SOS operations, including pulling, packing, shipping, receiving, and returning merchandise between 59th St. and JACX, with a focus on meeting established timelines and minimizing delays to digital PDP shoots. 

• Manage the Hold and Flow (HAF) process, including requesting and tracking stock merchandise from China Grove based on shoot needs and ensuring product is available in alignment with established timelines. 

• Accurately scan, track, document, and reconcile merchandise throughout the movement process, ensuring clear chain of custody and timely resolution of inventory discrepancies or exceptions. 

• Receive merchandise returning from JACX, verify items and condition, update applicable systems, and ensure timely return to the appropriate location. 

• Track merchandise and stock requests across the total shoot process, proactively identifying and escalating delays, gaps, discrepancies, or other issues that could impact shoot timing or inventory availability. 

• Collaborate with Live-to-Site, China Grove, Store Operations, Asset Protection, and other partners to coordinate merchandise flow, resolve issues, and ensure operations are executed efficiently and compliantly. 

• Provide additional operational support to the Live-to-Site team as needed, including merchandise movement, HAF requests, packing, receiving, tracking, and other activities that improve total shoot readiness, team throughput, and speed to site. 

• Identify opportunities to improve the speed, accuracy, visibility, and efficiency of total shoot merchandise flow, including SOS and HAF processes.

Competencies

• Bachelor's Degree from a 4-year college or university
• 1-2 years direct experience
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Ability to work a flexible schedule based on department and Company needs
• Hybrid work model that includes in-store and remote work requirements
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.