Business Support Manager

The Sr. Business Support Manager serves as a strategic partner, trusted advisor, and seamless extension of the Florida Private Bank Regional Market Executive (Managing Director), supporting one of the market's largest and most sophisticated books of business. This highly visible role is responsible for ensuring flawless execution across all aspects of business operations, client service, executive support, and relationship management.  Acting as the first line of defense for the Managing Director, this individual anticipates needs, triages priorities, and creates capacity for the executive to focus on clients, business development, and strategic initiatives. Success in this role requires exceptional judgment, discretion, responsiveness, and an unwavering commitment to delivering a best-in-class experience for clients and partners.

The Sr. Business Support Manager works closely with Relationship Managers, Private Bankers, Lending Specialists, Wealth Advisory teams, Trust partners, and clients, serving as a key point of coordination across the broader Private Bank ecosystem. This individual is expected to build meaningful relationships with clients and business partners, provide concierge-level support, and deliver highly personalized service that reflects the Private Bank's commitment to excellence.  This role is ideal for a polished, client-centric professional who thrives in a fast-paced environment, takes pride in flawless execution, and enjoys serving as a trusted partner to both leadership and clients.

Primary Responsibilities

• Serve as a trusted extension of the Regional Market Executive, managing priorities, communications, scheduling, and business matters with professionalism and discretion.
• Deliver a high-touch, white-glove client experience, often serving as a primary point of contact for clients and business partners to ensure seamless client service and execution.
• Proactively manage and triage client requests, resolving issues independently whenever possible and appropriately escalating when needed.
• Support one of the region's largest books of business through exceptional organization, follow-through, and attention to detail.
• Prepare reports, presentations, correspondence, and client materials while ensuring timely distribution through mail, hand delivery, courier services, email, and other channels.
• Manage special projects and strategic initiatives on behalf of market leadership, ensuring deliverables are completed accurately and on time.
• Anticipate client and executive needs, serving as a trusted problem-solver who can calmly navigate complex or sensitive situations.
• Coordinate client events, meetings, travel arrangements, reservations, and other concierge-style requests, helping create memorable experiences for clients and prospects.