Care Coordinator

JOB CATEGORY: CARE COORDINATION / CASE MANAGEMENT / SOCIAL WORK / REGISTERED NURSE 

POSITION SUMMARY: Under licensed supervision, the Care Coordinator II – Delegated works closely with the patient/family and the Interdisciplinary Care Team to proactively assess, plan, implement, monitor and evaluate options and services to effect an appropriate, individualized plan for the patient across the continuum of care. The process addresses the patient’s multiple environments of care and healthcare system needs. The position requires a focus on customer service skills, knowledge of goal setting, and measuring outcomes to effectively ensure the patient has the most optimal outcomes provided in the most cost-effective manner. Adheres to procedures and timelines as specified in the Managed Care Organization (MCO) contract and PMS procedures.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree AND five year’s relevant healthcare experience; OR
• Bachelor’s degree AND four year’s relevant healthcare experience; OR
• Master’s degree AND two year’s relevant healthcare experience.
• Good knowledge of personal computer and software for word processing and the ability to retrieve data from relevant computer systems.
• Self-starter with strong verbal and written communication skills.
• Highly organized with excellent follow-through skills.
• Comfort with change and quality improvement processes.
• Required to pursue ongoing education, certification, and/or self-development to remain current with industry standards and business objectives related to care coordination.

Preferred

• Experience with Electronic Health Records.
• Experience with Motivational Interviewing.
• Knowledge of New Mexico and local community resources.
• Bilingual (English / Spanish) or (English / Navajo).

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certified Case Manager (CCM) preferred.
• Have or be able to obtain First Aid and BLS/CPR certifications within 30 days of hire. Certifications must meet the requirements listed in the document “BLS / CPR / ACLS & First Aid Training Resources” posted on Staurolite. It is your responsibility to keep your certifications current at all times.

SCREENING REQUIREMENTS:

This position requires successful completion of an initial post-offer of employment Criminal Records Check.

• According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH.

DRIVING REQUIREMENTS:

• May be required to use personal transportation to carry out job duties.
• Must possess and maintain a valid Driver's License.
• Must provide a current motor vehicle record.
• Must provide current personal owner liability automobile insurance and must maintain the insurance coverage throughout the course of employment in this position.
• Must submit to a motor vehicle record check on an as needed basis and maintain a satisfactory driving record that is within the limitations of PMS Human Resources Policy II.D.3, Automobile Usage, and applicable state and federal laws.
• Must comply with PMS Policies on Automobile Usage, II.D.3, Drug Free Workplace, III.H and applicable state and federal laws.
• May be required to complete transportation related trainings.

$500 EMPLOYEE REFERRAL BONUS

BONUSES 

• All bonuses subject to tax withholding and eligibility requirements. 

ABOUT PMS 

• Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. 
• Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. 
• We concentrate our resources on meeting the needs of underserved areas of New Mexico. 
• We operate the largest network of federally qualified health centers in the state. 
• PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan. 

WHY PMS? 

• Mission-driven organization 
• Competitive salaries 
• Nine paid holidays and generous PTO 
• Medical, dental & vision insurance  
• Free Life & LTD coverage 
• Free discretionary pension plan contribution 
• Employee recognition and engagement activities 
• Robust training program 
• Tuition Reimbursement 

EOE/AA/M/F/SO/Vet/Disability