Community Support Worker and Mobile Crisis Responder

JOB CATEGORY: CCSS / COMPREHENSIVE COMMUNITY SUPPORT SERVICES / MOBILE BEHAVIORAL HEALTH CRISIS SUPPORT / BEHAVIORAL HEALTH / MOBILE CRISIS RESPONSE TEAM / MCRT

POSITION SUMMARY: This is a combined position for COMMUNITY SUPPORT WORKER & MOBILE CRISIS RESPONDER.

 COMMUNITY SUPPORT WORKER – Under supervision, this position provides Comprehensive Community Support Services (CCSS) for adults with significant behavioral health disorders and their families AND for children or adolescents experiencing Serious Emotional/Neurobiological/Behavioral Disorders and their families, to improve quality of life and maintain the highest possible ability to function independently within the community. 

MOBILE CRISIS RESPONDER - This is a non-licensed para-professional position that provides mobile behavioral health crisis support within the area of responsibility of the Mobile Crisis Response Team (MCRT). Responder is assigned an on-call schedule when they must be available 24/7. The mobile crisis responder provides immediate, on-site behavioral health crisis intervention and stabilization services for individuals experiencing mental health, substance use, and emotional distress crises in the community. This role involves responding to emergency calls, de-escalating crisis situations, assessing needs and providing referrals to appropriate services. The responder works in collaboration with licensed therapists, other MCRT team members, first responders and other community service providers to ensure individuals receive the necessary care and support. Employee must reside in the county where Mobile Crisis Response Team services are provided.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required plus three years of experience working with the target population; or AA degree in a human service field plus two years of experience working with the target population; or a related Bachelor’s degree plus one year relevant experience working with the target population. Related college degrees include Psychology, Sociology, Social Work, Criminal Justice, Family Studies, Special Education and Human Services. 

The adult target population is defined as adults with one of the following:

 • Severe Mental Illness (SMI); 

• Chronic Substance Dependence; or 

• Co-occurring disorder (mental illness/substance abuse) and/or dually diagnosed with a primary diagnosis of mental illness; AND 

The children’s target population is defined as:

 • Children or adolescents at risk of/or experiencing Serious Emotional/Neurobiological/Behavioral Disorders. 

• Certification as a Peer or Family Specialist can substitute for one year of related work experience.

• Knowledge of crisis intervention strategies, de-escalation techniques and basic mental health first aid preferred. 

• Bilingual (English / Spanish) or (English / Navajo) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Have or be able to obtain First Aid and BLS/CPR certifications within 30 days of hire. Certifications must meet the requirements listed in the document “BLS / CPR / ACLS & First Aid Training Resources” posted on Staurolite. It is your responsibility to keep your certifications current at all times.

SCREENING REQUIREMENTS:

This position requires successful completion of an initial post-offer of employment:
• According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH. 

• Criminal Records Check.

COVERAGE AND ON-CALL REQUIREMENTS:

• Must reside in the county where Mobile Crisis Response Team services are provided. 

• Must be in compliance with the HR Policy on a Drug Free Workplace throughout the on-call period.

DRIVING REQUIREMENTS: 

• May be required to use personal transportation to carry out job duties. 
• Must possess and maintain a valid Driver's License. 
• Must provide a current motor vehicle record. 
• Must provide current personal owner liability automobile insurance and must maintain the insurance coverage throughout the course of employment in this position. 
• Must submit to a motor vehicle record check on an as needed basis and maintain a satisfactory driving record that is within the limitations of PMS Human Resources Policy II.D.3, Automobile Usage, and applicable state and federal laws. 
• Must comply with PMS Policies on Automobile Usage, II.D.3, Drug Free Workplace, III.H and applicable state and federal laws. 
• May be required to complete transportation related trainings. 

$500 EMPLOYEE REFERRAL BONUS

BONUSES

• All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

• Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
• Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
• We concentrate our resources on meeting the needs of underserved areas of New Mexico.
• We operate the largest network of federally qualified health centers in the state.
• PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

• Mission-driven organization
• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental & vision insurance  
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability