Mortgage Loss Mitigation Quality Assurance Specialist

As the Quality Assurance Analyst, you will participate, in a team environment, to define the target state for monitoring and testing for assigned products, processes and services. Under direction, the Analyst will complete quality control testing for one or more lines of business and/or products. Working within established timelines, the Analyst will deliver control testing and risk monitoring activities which are critical to determining control environment effectiveness. In this role, the Analyst will gain an understanding of business processes and will develop fundamental control assessment skills.

Primary responsibilities include

• The primary focus of the Quality Assurance (QA) team is to design and execute quality assurance testing. QA results aid the line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.
• Identifies and develops ways to improve the quality, capability, or efficiency of the testing process. 
• Builds strong relationships with partners and business line management, across the various business lines, sharing monitoring and testing outcomes.
• Documents testing results results in system of record. Demonstrates knowledge of Business Line processes and control monitoring skills through increased independence on work tasks while maintaining quality. Documents changes in process as required
• Maintains up-to-date understanding of business processes along with regulatory requirements for quality assurance testing and controls.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 2-4 years Home Mortgage experience, specific Loss Mitigation experience preferred
• Ability to juggle multiple work efforts and to quickly change direction
• PC skills including proficiency in all Microsoft Office programs including MS Word, Excel, Outlook and database applications
• Self-motivated individual who can work independently and as an engaged member of a team
• Organizational skills and ability to handle multiple tasks to meet tight deadlines
• Strong oral and written communications skills
• Knowledge of banking/brokerage products and operations; regulatory requirements; and key processes, controls, and exposure areas a plus
• Experience delivering under tight deadlines while maintaining quality standards
• Excellent interpersonal skills

Hours & Work Schedule

• Hours per Week: 40 Hours
• Work Schedule: Monday-Friday in the Glen Allen, VA office

Pay Transparency

The salary range for this position is $24.52 - $30.29 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.