Technical Learning and Development Manager

• Strong programme design and implementation capability
• Excellent stakeholder management and relationship-building skills
• Analytical thinking with ability to interpret data and drive insights
• Strong project management and organisational skills
• High emotional intelligence and ability to influence across levels
• Clear communication and facilitation skills

Responsibilities

Programme Design & Delivery

• Design and implement end-to-end learning programmes, including: 
  • Graduate development programmes
  • Bursary support initiatives
  • Internal growth programmes aligned to BET’s identified talent and succession strategies
• Collaborate with the BET People Team to align learning programmes to: 
  • Talent development priorities
  • Skills gaps and workforce planning needs
• Ensure learning solutions are aligned to BET’s business, technical, and cultural requirements
• Oversee programme delivery, ensuring quality, consistency, and impact

Stakeholder Management & Partnership

• Act as the primary L&D interface between Star Factory and BET stakeholders
• Build strong relationships with: 
  • BET People and leadership teams
  • Line managers and programme sponsors
• Facilitate regular alignment sessions with the People Team to ensure integration with broader HR initiatives (performance management, succession, retention strategies)
• Proactively identify opportunities to enhance and enrich current initiatives

Learner Experience & Support

• Ensure a high-quality, consistent end-to-end learner experience aligned to BET’s employee value proposition
• Partner with the People Team to: 
  • Monitor learner progress and performance
  • Integrate learners into the wider organisation effectively
• Implement structured support mechanisms such as: 
  • Coaching and mentoring
  • Development plans aligned to career pathways
• Proactively address barriers to learner success

Evaluation & Continuous Improvement

• Track and report on programme effectiveness using clear metrics (e.g. completion rates, performance, retention, placement)
• Gather feedback from learners and stakeholders to drive continuous improvement
• Translate insights into continuous programme enhancements

Compliance & Governance

• Ensure all programmes adhere to relevant SETA, QCTO, and regulatory requirements (where applicable)
• Partner with the People Team to ensure alignment with internal HR policies and frameworks
• Maintain accurate documentation and reporting for audits and compliance purposes
• Manage vendor relationships (training providers, facilitators) where required

Reporting & Insights

• Provide regular, structured reporting to both Star Factory and BET stakeholders
• Translate data into actionable insights and recommendations
• Support BET HR in strategic talent discussions through data-driven recommendations

Key Behaviours

• Collaborative and partnership-driven
• Proactive and solutions-oriented
• Detail-oriented with strong execution focus
• Adaptable and responsive to changing business needs
• Committed to developing talent and creating meaningful impact

Role Impact

This role is critical in strengthening the internal talent pipeline for BET while enhancing the effectiveness and reputation of Star Factory as a trusted learning partner. The Technical L&D Manager plays a central role in ensuring that development initiatives are not only delivered effectively but are continuously enriched to maximise value for both learners and the business.

Qualifications

• Bachelor’s Degree or Diploma in Information Technology, Systems Development, Business Information Systems, or another related technical discipline

• Postgraduate qualification in L&D / OD (advantageous)

• 5–8 years’ experience in Learning & Development or Talent Development

• Proven experience managing graduate programmes, bursaries, or early talent pipelines

• Strong stakeholder management experience, ideally in a client-facing or partnering role

• Experience working within or alongside SETA/QCTO frameworks (advantageous)

At Star Factory, we’re all about teamwork, creativity, and having fun while we do great work. As a fully accredited training provider, we’re proud to offer a space where collaboration and fresh ideas come naturally.

We know how quickly things move in our industry, so we’re always adapting our training approach to stay ahead of the curve. Our goal is to keep expanding into new areas and make sure our learners are building the skills that really matter today.

When you join Star Factory, you’re stepping into a place that genuinely cares about your growth. We’re here to support both your professional journey and personal development. Come see what’s possible at Star Factory, and be part of a Team that’s shaping the future of training and development.