Client Services

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for an Associate Vice President/Vice President (AVP/VP), Client Services, Scientific Visualization to join our growing team! The AVP/VP will lead strategic client partnerships, drive business growth, and oversee the successful delivery of high-impact Scientific Visualization programs. This role combines client leadership, commercial strategy, team development, and operational oversight while serving as a trusted advisor to senior client stakeholders and a key leader within the Medical capability.

Scientific Visualization (RadScience), a specialized team within Real Chemistry's Medical capability, combines scientific expertise, creativity, and innovation to transform complex science into compelling visual stories and experiences. Our multidisciplinary team of artists, animators, designers, PhDs, and MDs develops scientific illustrations, animations, interactive experiences, congress activations, and educational solutions that help pharmaceutical and biotechnology companies communicate science with clarity and impact.

This is a hybrid role, based in any of our US offices—New York City, Boston, Chicago, San Francisco, Carmel (IN), or Lambertville (NJ)—or remotely within the US, depending on team and business needs. We are also open to remote applicants in Canada. This role requires working eastern US hours.

What you’ll do: 

Client Leadership & Strategy

• Serve as a senior strategic partner to pharmaceutical and biotechnology clients
• Lead complex engagements across scientific visualization, medical education, congress strategy, digital experiences, and innovation initiatives
• Anticipate client needs, identify solutions, and drive long-term account growth
• Partner closely with Scientific Strategy, Creative, Medical, Experience Design, and Project Management teams to deliver exceptional client outcomes

Business Growth

• Develop and execute account growth strategies across assigned clients
• Identify opportunities to expand relationships and introduce new capabilities
• Lead and support new business opportunities, pitches, proposals, and SOW development
• Contribute to the continued growth and positioning of the Scientific Visualization practice

Financial Management

• Own account performance, forecasting, profitability, and resource planning
• Partner with finance and operations teams to manage budgets, scope changes, and revenue goals
• Ensure delivery of profitable and sustainable client engagements

People Leadership

• Build and scale a strong leadership bench through effective coaching, succession planning, performance management, and career development initiatives
• Create and implement team development strategies that strengthen client service capabilities, business acumen, communication skills, and leadership competencies across all levels
• Partner with department and practice leaders to identify organizational capability gaps and develop targeted talent and skill-building plans

Cross-Functional Collaboration

• Collaborate across Real Chemistry's Medical capability and broader organization to deliver integrated client solutions
• Champion innovative approaches, emerging technologies, and AI-enabled ways of working
• Serve as an ambassador for the Scientific Visualization practice internally and externally

This position is a perfect fit for you if: 

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you
• You are passionate about transforming complex science into engaging experiences and communications
• You thrive in a collaborative, matrixed, and fast-paced agency environment
• You enjoy building client partnerships and growing businesses
• You are a strategic thinker with strong commercial acumen and executive presence
• You embrace innovation, AI, and evolving technologies

What you should have:  

• 10+ years of experience (AVP) or 12+ years of experience (VP) within healthcare communications, medical education, scientific communications, scientific visualization, healthcare marketing, or related agency environments
• Demonstrated success leading and growing pharmaceutical and biotechnology client relationships
• Experience managing large accounts, complex programs, and multidisciplinary teams
• Strong business development skills with a track record of driving organic growth and contributing to new business wins
• Familiarity with scientific visualization, medical communications, medical affairs, congress strategy, and digital engagement programs
• Exceptional communication, presentation, relationship-building, and leadership skills

Pay Range:

AVP: $175,000 - $190,000
VP: $190,000 - $205,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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