IT Service Desk Analyst

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

TITLE: IT Service Desk Analyst

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk Analyst based between our New Jersey office and New York office, who has an enthusiasm to learn and embrace a career in Information Technology for a global company.  

The role will be working closely with the IT Team and Team Lead for your given region and follow directions from our IT leadership team globally. 

ROLE-SPECIFIC REQUIREMENTS

• This role will be on site between our New Jersey and New York Offices.
• Experience working on-site within an IT Team ranging from Junior staff to Senior and working with all levels of staff and leadership.
• On-site IT/Desk Side Support
• Expected to help globally with all IT support when able to, including remote support.
• Able to work well under pressure and deal with all angles of support at all levels, for example, walk ups, service desk, chat, and phone, including meeting rooms setups for internal and client meetings along with town halls and company events.

JOB RESPONSIBILITIES

• Maintain ticketing and inventory systems that support end users. 
• Help, guide and train our staff and end user base.
• Support and enforce security, policies, and procedures. 
• Support and follow our IT Asset Management processes and procedures. 
• Onboarding and offboarding end users along with onboarding training as required. 
• Maintain knowledge of current technology, equipment, services, and standards for IT.