Account Manager

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance. 

This is a hybrid role, based in New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. This role will work Eastern business hours. 

What you’ll do:

• Ensure quality and consistency across multiple tactics that are led by both and external partners  
• Provide oversight and consultation to Account Managers as it relates to project execution  
• Act as the in-house client at all times by communicating client expectations to the cross-functional team  
• Act as the Customer Management Office (CMO) liaison within the respective account (vertical)  
• Provide invoicing information and budget status updates to clients as requested  
• Provide direction and review job scope changes and closeouts as necessary  
• Provide peer-to-peer channel insights and recommendations  
• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives  
• Lead and actively participate in strategic brainstorming sessions and annual   strategic planning  
• Assist the business owner as needed with the following tasks  
• Create proposals for projects within assigned accounts  
• Partner with finance team and project managers in budget development  
• Perform other strategic work as delegated by the Account Director
• Ensure strategic objectives are met with each client project  
• Support organic growth opportunities for the account through a strong understanding of capabilities, client needs, and attention to buying signals  
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase  
• Develop and manage project creative briefs and client scope statements  
• Supervise projects to ensure tactical and strategic goals are met  
• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence  
• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)  
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)  
• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary   
• Provide final approval on all deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client, monitor project and team results against client expectations   
• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed  

 This position is a perfect fit for you if: 

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:   

• BA/BS or equivalent required  
• 3-4 years of team leadership experience required  
• 3-4 years of client/customer management experience required  
• 2+ years in pharmaceutical sales/marketing preferred  
• 2+ years’ experience in strategic planning preferred
• Leadership experience in a corporate, marketing, or life sciences environment preferred  
• Project management experience preferred

Pay Range: $85,000-$95,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.