PMO Support Specialist

Bilingual PMO Support Specialist (English/Spanish)

Location: Atlanta, GA

The PMO Support Specialist is the operational backbone of RELEX's Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, OpenAir, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover.

Acting as the primary support interface for delivery teams globally, including our Spanish-speaking markets across Latin America and Spain, the PMO Support Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale.

What you'll be doing:

As a Bilingual PMO Support Specialist, you will play a crucial role in providing support to end users within the customer operations department, with particular focus on serving our Spanish-speaking stakeholders and delivery teams. Your responsibilities will include:

Project & System Administration

• Set up, configure, and maintain Jira continuous service and implementation projects — including customer organizations, user access, SLA configuration, and automation rules
• Create and manage projects in OpenAir, including resource assignments, project hierarchies, and hour transfers between projects
• Maintain Smartsheet project records in sync with Jira and OpenAir throughout the project lifecycle
• Execute customer re-namings and transitions across all systems (Jira, OpenAir, Customer DB, BI reporting) in coordination with Accounts Receivable and the BI team

Project Lifecycle Support

• Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team
• Maintain and update project templates (standard implementation and partner-primed) as processes evolve
• Manage partner project manager access to OpenAir on RELEX-primed projects
• Coordinate ticket routing and automation setup for hybrid implementation/support scenarios at project handover

Stakeholder Support & Service

• Serve as the first-line response to the global #help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders
• Provide bilingual (English/Spanish) support to project managers, consultants, and delivery leaders across Latin America and Spain, translating and clarifying PMO processes and system guidance as needed