Site Reliability Manager

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

About the Role

We're looking for a SRE Manager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them.

This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution.

What you will be doing: 

Your Team

• Coach, mentor, and grow a team of SREs — real career development, not just performance reviews on a calendar
• Hire and retain strong engineers; build a team people want to stay on
• Create a culture where blameless postmortems are the norm and people feel safe raising issues early
• Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders

Reliability & Systems

• Own the availability and performance of production systems end-to-end
• Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them